At Omar Paperz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our refund and return policy outlines your options.
Returns
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You may request a return within 7 calendar days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as delivered.
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To initiate a return, contact us at [email protected] with your order number and reason for return.
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Once your return request is approved, we will provide instructions for returning the item.
Refunds
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Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
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Refunds will be issued via cash on delivery adjustments, as COD is our only payment method.
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Please note that shipping or delivery charges are non-refundable.
Exchange Policy
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If you wish to exchange an item, you must request it within 7 calendar days of delivery.
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Exchanges are subject to product availability.
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Contact us at [email protected] to process your exchange request.
Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 48 hours of receiving the order.
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Provide photos of the damaged or defective product along with your order number.
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We will arrange a replacement or refund promptly.